FAQs

The estimated delivery time is, depending on the shipping location. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Domestic shipping (within Canada) can take up to 10 business days.
US shipping can take up to 14 business days.

International shipping could take up to 14 -30 business days.

During holidays season, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for domestic orders over C$50 and free shipping for US order over C$60. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Your order will be packed in a fitted corrugated box or a poly mailer. We will try our best to prevent shipment damages

Our warranty guarantees against manufacturer defects . Any manufacturing, design, or material defect is covered, and proof of purchase is required. Within the 90-day warranty period, customers can obtain unlimited free parts replacements. Please note that improper use or other non-manufacturer defects are not covered.

Yes, we offer full and partial refunds.

Please review our Refund policy.
A refund request can be submitted within a month after the purchase is made. Please ensure that the product is still in the original condition. This means once the plastic wrap has been removed, the product is only qualify for a partial refund.
In the case when theproduct and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Please contact us as soon as possible to change your shipping address. The shipping address can only be changed before the order has been shipped.
Reach out to us if you have questions, concerns, or need help with a product.
Chat with us on Facebook/Instagram or e-mail us at: retail@unicorntoys.com

If you changed your mind about your order, please reach out to us as soon as possible. In case your order has not been shipped, we will cancel your order immediately and your order will be refunded. If your order has already been shipped, unfortunately we can not cancel your order anymore, and you have to return your order back to our warehouse.
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